“Physical + digital = Phygital a process that integrates the two to craft ease, convenience, and autonomy in the consumers journeys, creating a hybrid buying experience.” Mix the online and offline world.
Source: mjvinnovation
In this blog we tell you everything about phygital, the combination of the physical and online world and how you can make them reinforce each other. Ensure a seamless transition to win more customers.
Phygital refers to the combination of offline and online communication, a contraction of physical and digital. Consider, for example, the product information that people search for on their smartphones when they are physically shopping. Research shows that as many as 50% of consumers use online sources while shopping.
Source: management site
Today, psychology plays an important role in attracting new customers and retaining existing ones. The integration of various channels must be seamless. The customer journey must respond well to the customer's needs. This way you get more involvement, more loyalty and therefore more turnover.
As mentioned earlier, 50% of consumers use online sources while shopping. Consider, for example, price comparisons, other models, other color options or specifications that are shown more clearly. Conversely, store visitors are asked to submit some information in exchange for a reward in the email. Physical stores generally provide a better experience than online web shops. To make your entire brand as strong as possible, it is important to contract it as much as possible.
Since Covid-19, we have seen the change on terraces where you scan a QR code to order your drinks and/or food. These are then physically brought to the correct table. In addition, there are now apps from clothing stores that have a virtual full-length mirror. This is where the online and offline world come together nicely. It seems like you are in a physical store and trying on, while that happens online. There are also furniture stores that allow you to display 3D products in the app using holograms to see how they would fit in your home. Physical stores are also increasingly using online tools to strengthen the combination. For example, consider tablets that display the exact stock. They make no distinction between whether they are available online or offline.
What do you need to take into account to apply psychology in your company?
How can you ensure that your psychology works as well as possible in your company?
Conclusion
Ensure that phygital seamlessly overlaps online and offline between different channels to offer your customers a consistent shopping experience. The threshold between offline and online must be as low as possible and vice versa. Customers have more control than ever, they decide when, where and how they go shopping. To meet this wish, you must use various channels in a creative way.
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